Return & Refund Policy – GeoSuperStore

Effective Date: 23 September 2026

At GeoSuperStore, we aim to provide quality Agricultural, Industrial and Domestic products. If you are not satisfied with your purchase, you may request a return within the applicable return period, subject to the conditions below.

1. Return Period

Products purchased from GeoSuperStore may be returned within 7 days from the date of delivery.

The return request must be raised within these 7 days. Requests received after the return period may not be accepted.

2. Eligibility for Return

To be eligible for a return:

  • The product must be in its original condition.
  • The original packaging should be retained.
  • All accessories, cables, manuals, components and other items supplied with the product should be returned.
  • The product must not have been modified, repaired or altered.
  • The product must not have physical damage caused by the customer.
  • The product should be suitably packed to prevent damage during return transportation.

We may inspect the returned product before approving the refund.

3. How to Request a Return

To request a return, contact GeoSuperStore within 7 days of delivery.

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Photographs or videos of the product, if requested
  • Any other information required by our support team to verify the return

Our team will review the request and provide return instructions.

4. Return Pickup

For eligible returns, GeoSuperStore will arrange return pickup from the customer’s address where pickup service is available in the customer’s area.

Pickup availability depends on courier/logistics serviceability at the customer’s location.

If pickup service is not available at the customer’s location, GeoSuperStore will provide alternative return instructions, including the return address and applicable courier procedure.

Customers should not send a product to any address other than the return address provided by GeoSuperStore.

5. Return Shipping

Where return pickup is arranged by GeoSuperStore, the product will be collected through the designated courier/logistics service.

For cases where pickup is not available, the customer should follow the return instructions provided by GeoSuperStore.

For defective, damaged, incorrect or incomplete products, GeoSuperStore will provide appropriate return instructions after reviewing the issue.

6. Product Inspection

After the returned product reaches our designated return address, it will be inspected.

The inspection may include checking:

  • Product condition
  • Whether the product has been used or installed
  • Physical damage
  • Original packaging
  • Accessories and components
  • Missing parts
  • Signs of modification or tampering
  • Whether the product corresponds to the returned order

A refund will be processed after the return is approved.

7. Refund

For an approved return:

  • No restocking fee will be charged.
  • The refund will be processed to the original payment method, wherever applicable.
  • Refund processing will begin after the returned product has been received and successfully inspected.
  • The refund will be processed within 7 days after approval of the return.

The actual time for the amount to appear in the customer’s account may also depend on the customer’s bank, card issuer, payment gateway or other payment service provider.

8. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during transportation
  • Defective
  • Different from the product ordered
  • Missing essential parts or accessories

please contact us as soon as possible after delivery.

We may request photographs or videos to verify the issue.

After verification, we may provide an appropriate resolution, which may include replacement, repair, return and refund, depending on the nature of the issue and product.

9. Products Not Eligible for Return

A return may not be accepted if:

  • The product has been modified or altered.
  • The product has been repaired by the customer or an unauthorized person.
  • The product has been damaged due to misuse, negligence or improper handling.
  • The product has been damaged due to incorrect installation or electrical connection.
  • Essential parts, accessories or components are missing.
  • The product is returned in a condition that prevents it from being resold as new.
  • The return request is made after the 7-day return period.
  • The product is damaged after delivery due to circumstances attributable to the customer.

10. Incorrect Product Selection or Change of Mind

If a customer orders an incorrect product, specification, capacity, model or quantity, the return will be subject to the above return conditions.

The product must be unused, uninstalled and in its original condition.

The customer should contact GeoSuperStore within the 7-day return period before sending the product back.

11. Refund for Approved Returns

Once the returned product has been received and inspected, GeoSuperStore will determine whether the return meets the applicable return conditions.

If approved:

Return received → Product inspected → Return approved → Refund processed within 7 days

No restocking fee will be deducted from an approved refund.

12. Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

If the order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure after delivery.

13. Return Pickup Availability

Return pickup is subject to courier availability and serviceability.

Therefore:

Return pickup is available only in locations serviced by our designated logistics partners. Where pickup is unavailable, GeoSuperStore will provide alternative return instructions.

14. Contact Us

For return, replacement or refund assistance, please contact GeoSuperStore through the contact details provided on our website.

Please keep your order number available when contacting us.