Frequently Asked Questions (FAQs)

Welcome to GeoSuperStore. Find answers to common questions about our products, orders, payments, shipping, replacements, warranties, and customer support.

About GeoSuperStore

1. What is GeoSuperStore?

GeoSuperStore is an online retail store owned and operated by Geogravity Technologies, a GST-registered business based in Indore, Madhya Pradesh, India.

We offer agricultural, industrial, electrical, and domestic products through our online store at www.geosuperstore.com.

2. Who operates GeoSuperStore?

GeoSuperStore is operated by Geogravity Technologies. We offer products manufactured under our associated brand as well as products sourced from other manufacturers and brands.

3. What products are available on GeoSuperStore?

We offer a range of products across multiple categories, including:

Agricultural machinery and equipment
Solar fencing machines and accessories
Solar panels and batteries
Electrical control panels and motor starters
Industrial electrical products
Water pumps and related accessories
Garden and agricultural equipment
Domestic and utility products

Product availability may vary from time to time.

4. Are the products sold on GeoSuperStore genuine?

We aim to offer genuine products from our own brand and other manufacturers. Product descriptions, specifications, brand information, and warranty details are provided on the respective product pages wherever applicable.

Please check the product listing for the exact brand, specifications, and included accessories before placing an order.

5. Do you manufacture your own products?

Geogravity Technologies is associated with the manufacturing and development of selected electrical and solar fencing products. GeoSuperStore also offers products from other manufacturers and brands.

The manufacturer or brand of each product is mentioned on its product page wherever applicable.

Products and Orders

6. How can I place an order?

You can place an order by following these steps:

Visit www.geosuperstore.com.
Search for the product you need.
Review the product description, specifications, price, and availability.
Add the product to your cart.
Log in or create an account using your mobile number.
Enter your delivery details and select an available payment method.
Confirm your order.

You will receive order confirmation after successful order placement.

7. Do I need an account to place an order?

Yes. Customers are required to log in or create an account using their mobile number before placing an order. Mobile OTP verification may be required.

This helps us manage orders, provide updates, and assist with after-sales support.

8. Can I modify my order after placing it?

Please contact our support team as soon as possible if you need to modify an order.

Changes to the product, quantity, or delivery address may be possible only before the order is processed or dispatched. Once dispatched, modifications may not be possible.

9. How can I cancel my order?

You can contact our customer support team to request cancellation before dispatch.

Once an order has been dispatched, cancellation may not be possible. Any eligible cancellation or refund will be handled according to our applicable policies and payment provider's process.

10. How can I check my order status?

For assistance, contact our support team with your order number.

Prices and Payments

11. Are the prices displayed on the website final?

The product prices displayed on the website are the listed selling prices. Applicable shipping charges, taxes, discounts, or other charges will be shown during checkout wherever applicable.

Please review the final order total before confirming your purchase.

12. What payment methods are available?

Available payment methods may include:

Online payment through supported payment options
UPI, debit cards, and credit cards, where supported
Cash on Delivery (COD), where eligible
Partial advance payment with the remaining amount payable on delivery, where offered

The payment methods available for your order will be displayed at checkout.

13. Is Cash on Delivery available?

Cash on Delivery may be available for eligible products, locations, and order values.

Availability can depend on product category, order amount, delivery location, and other applicable conditions. The COD option will be displayed during checkout if your order qualifies.

14. What is Partial COD?

For selected orders, GeoSuperStore may offer a partial advance payment option. Under this option, the customer pays a specified advance amount online, and the remaining balance is collected by the delivery partner at the time of delivery.

The required advance amount and balance payable will be displayed during checkout before payment.

15. Is online payment secure?

We use supported payment gateway services to process online payments. Your payment is handled through the payment provider's secure payment process.

Please do not share your OTP, card PIN, UPI PIN, or banking password with anyone.

16. Will I receive a GST invoice?

A GST invoice will be provided for eligible orders in accordance with applicable tax requirements. Please enter your correct billing details, including GSTIN where applicable, during checkout.

If you need assistance with an invoice, contact customer support with your order number.

Shipping and Delivery

17. Do you deliver across India?

We deliver to serviceable locations across India. Delivery availability depends on the destination PIN code, product size, shipping partner, and transportation serviceability.

Enter your PIN code on the product page or during checkout to check delivery availability.

18. Is free shipping available?

Free shipping may be available on eligible orders above ₹999, subject to product eligibility, delivery location, and applicable shipping conditions.

Some heavy, oversized, or special-handling products may have additional transportation charges. The applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

19. How long does delivery take?

Estimated delivery time depends on the product, stock availability, delivery PIN code, and shipping partner.

The estimated delivery information, where available, will be displayed on the product page or during checkout. Actual delivery may vary due to transportation conditions, weather, or other circumstances beyond our control.

20. How can I track my shipment?

Once your order is dispatched, shipment or tracking details will be shared when available.

You can also check the order details in your GeoSuperStore account. If you need help tracking a shipment, contact our support team with your order number or tracking number.

21. What should I do if my package arrives damaged?

If you notice visible physical damage to the package or product during delivery, please:

Take clear photographs of the package and damaged product.
Keep the original packaging and shipping label.
Record an unboxing video wherever possible.
Report the issue to us within 72 hours of delivery.

Please contact support@geosuperstore.com with your order number and supporting evidence.

We will review the claim and inform you of the applicable resolution. The reporting period is part of our standard transit-damage process and does not exclude any rights or remedies available under applicable consumer law.

Replacement and Refund Policy

22. What is GeoSuperStore's replacement policy?

GeoSuperStore offers a 7-day replacement facility for eligible issues, subject to product inspection and the terms of our Replacement and Refund Policy.

Eligible issues may include:

Wrong product delivered.
Missing parts or accessories listed as included with the product.
Initial functional defects reported within the applicable reporting period.
Product received materially different from its advertised description.

The issue must be reported within 7 calendar days of delivery, except visible physical transit damage, which should be reported within 72 hours.

Please refer to our Replacement and Refund Policy for complete terms.

23. Can I return a product if I change my mind?

We generally do not accept returns or replacements for change of mind, ordering the wrong product, selecting an incorrect specification, or no longer needing the product.

Please carefully review the product description, technical specifications, compatibility, and accessories before placing an order.

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.

24. What is the time limit for reporting a product issue?

Our standard reporting periods are:

Visible physical transit damage: Report within 72 hours of delivery.
Wrong product delivered: Report within 7 calendar days of delivery.
Missing parts or accessories: Report within 7 calendar days of delivery.
Initial functional defect: Report within 7 calendar days for initial assessment.

Manufacturing defects arising later may be covered under the applicable manufacturer warranty and statutory consumer rights.

These reporting periods are standard claim-processing requirements and do not override remedies required under applicable law.

25. How do I request a replacement?

To request a replacement:

Email support@geosuperstore.com or contact us by phone.
Provide your order number and product details.
Explain the issue clearly.
Share photographs, videos, or other supporting evidence where applicable.
Follow the instructions provided by our support team for inspection or return, if required.

Our team will review the request and communicate the next steps.

26. Will I receive a refund or a replacement?

Our standard resolution for eligible claims is replacement of the affected product or part, wherever possible.

If a replacement is unavailable, or where a refund or another remedy is required under applicable law, we will communicate the appropriate resolution.

Approved refunds are generally initiated within 7 working days after approval. The time taken for the amount to appear in your account may depend on your bank or payment service provider.

Warranty and Technical Support

27. Do products sold on GeoSuperStore come with a warranty?

Warranty coverage depends on the product and its manufacturer.

Where applicable, the warranty duration, coverage, and conditions are mentioned on the product page, product documentation, or warranty card.

Please check the product-specific warranty information before purchasing.

28. What is not covered under warranty?

Warranty exclusions vary by manufacturer and product. Depending on the applicable warranty terms, exclusions may include:

Physical damage caused by mishandling or accidents.
Damage due to water, moisture, or unsuitable environmental conditions.
Incorrect wiring, voltage, or electrical connections.
Improper installation or operation.
Unauthorized repairs or modifications.
Damage caused by misuse, negligence, or failure to follow instructions.
Normal wear and tear or consumable parts.

A warranty exclusion will be applied only in accordance with the applicable product warranty and consumer protection requirements.

29. Can I get technical assistance before purchasing?

Yes. You can contact our support team for product-related questions, specifications, compatibility, and general technical guidance.

For technical products such as solar fencing machines, batteries, electrical starters, and agricultural equipment, please share the product name or link and your application requirements.

30. What if a product stops working after the replacement period?

If a product develops a fault after the initial 7-day reporting period, please check its manufacturer warranty details.

Contact our support team with your order number, product details, and a description of the problem. We will guide you through the applicable warranty or service process.

Customer Support

31. How can I contact GeoSuperStore?

You can reach us through the following channels:

Business: Geogravity Technologies
Store: GeoSuperStore
Email: support@geosuperstore.com
Phone: +91 8103245143
Address: 47/738/1/1/2, Rangwasa Main Road, Rau, Indore, Madhya Pradesh 453331, India.

32. What are your customer support hours?

Our customer support hours are:

Monday to Saturday: 9:00 AM to 6:00 PM
Sunday: Closed

We aim to respond to customer queries during our regular business hours.

33. How can I raise a complaint or grievance?

For any complaint relating to an order, product, payment, delivery, replacement, or service, please contact us using the details below.

Email: support@geosuperstore.com
Phone: +91 8103245143

Please include your order number and relevant details so that we can investigate and assist you.

Complaints will be acknowledged and addressed within the timelines prescribed under applicable law.

GeoSuperStore
Owned and operated by Geogravity Technologies
47/738/1/1/2, Rangwasa Main Road, Rau, Indore, Madhya Pradesh 453331, India.
Email: support@geosuperstore.com
Phone: +91 8103245143

For detailed terms, please also read our Terms & Conditions, Shipping Policy, and Replacement and Refund Policy.

FAQs