Refund and Returns Policy
Return, Replacement & Refund Policy
GeoSuperStore – Operated by Geogravity Technologies
At GeoSuperStore, we aim to provide customers with quality products and a reliable shopping experience. Please read our Return, Replacement & Refund Policy carefully before placing an order.
Our standard policy provides a 7-day replacement window for eligible product-related issues. Physical damage during transportation must be reported within 72 hours of delivery. We do not accept returns solely because a customer changes their mind or no longer requires a product, subject to applicable consumer protection laws.
1. Replacement and Reporting Windows
Customers should inspect their orders immediately upon delivery.
The following reporting timelines apply:
| Issue | Reporting period |
|---|---|
| Visible physical damage during transportation | Within 72 hours of delivery |
| Wrong product delivered | Within 7 calendar days |
| Missing parts or accessories | Within 7 calendar days |
| Initial functional defect | Within 7 calendar days |
| Product materially different from its description | Within 7 calendar days of delivery, without limiting statutory rights |
The above timelines are standard reporting requirements and do not restrict any rights or remedies available under applicable consumer protection laws or manufacturer warranties.
2. Eligible Replacement Cases
A. Physical Damage During Transportation
Customers must inspect the package and product upon delivery.
Any visible physical damage, broken components, dents, cracks or damage to the product or packaging should be reported within 72 hours of delivery.
Customers should provide clear photographs of the product, packaging and shipping label, along with the order number.
An unboxing video is helpful evidence, particularly for claims involving concealed damage, but its absence alone will not automatically invalidate a legitimate claim.
Claims involving visible transit damage reported after 72 hours may not qualify for a standard free transit-damage replacement under this policy, unless the circumstances or applicable law require otherwise.
This 72-hour reporting requirement applies to transit-damage claims only. It does not remove rights relating to manufacturing defects, product deficiencies or other remedies available under applicable law.
B. Wrong Product Delivered
If the product delivered is different from the product ordered, customers should contact us within 7 calendar days of delivery.
After verification, we will arrange an appropriate resolution, which may include replacement or refund.
C. Missing Parts or Accessories
If any component, accessory or item mentioned in the product listing is missing, customers should inform our support team within 7 calendar days of delivery.
Depending on the issue, we may arrange the missing component or another appropriate resolution.
D. Initial Functional Defect
If a product is non-functional or has an initial manufacturing defect, customers should report the issue within 7 calendar days of delivery for initial assessment.
Defects discovered subsequently may be handled under the applicable manufacturer warranty and consumer protection laws.
E. Product Not as Described
If the product received materially differs from the advertised specifications, features or agreed product description, customers may contact us for an appropriate resolution.
3. Products Not Eligible for Change-of-Mind Returns
We do not offer returns solely for the following reasons:
Customer changes their mind after ordering.
Customer no longer requires the product.
Customer ordered the wrong model, capacity, size or specification.
Customer finds another product at a lower price.
Customer dislikes the product despite it matching the advertised description.
Product was purchased without checking the specifications or compatibility.
These exclusions do not apply where the product is defective, deficient, spurious, materially different from its description, incorrectly supplied or otherwise covered by applicable consumer protection rights.
4. Product Inspection and Verification
All replacement requests are subject to reasonable verification.
Depending on the nature of the complaint, we may request:
Order number.
Product photographs.
Photographs of the packaging and shipping label.
Unboxing video, if available.
Product serial number or identification details.
A short video demonstrating the reported functional issue.
We may arrange inspection or testing to determine the cause of the reported problem.
Opening packaging or reasonably inspecting a product will not, by itself, invalidate a legitimate defect or wrong-product claim.
5. Product-Specific Conditions
Certain products require technical inspection before a replacement decision.
Electrical and Motor Starter Panels
Products showing damage caused by incorrect wiring, unauthorized modification, improper installation or operation outside specified ratings may not qualify for free replacement.
Batteries
Damage caused by short circuit, incorrect charging, reverse polarity, misuse or operation outside specified conditions may not qualify for free replacement.
Solar Fence Energizers
Issues arising from improper earthing, incorrect wiring, installation errors or external electrical damage may require technical verification.
Agricultural Machinery
Damage resulting from improper operation, unauthorized modification, physical abuse or failure to follow operating instructions may not qualify for free replacement.
These conditions do not exclude legitimate manufacturing defects or other rights available under applicable law.
6. How to Request a Replacement
To raise a replacement request:
Contact our customer support team within the applicable reporting period.
Provide your order number and registered mobile number.
Explain the issue clearly.
Share the requested photographs or videos.
Follow the instructions provided by our support team for inspection or return pickup.
Customer Support Email: support@geosuperstore.com
Customer Support Phone: +91 8103245143
Please do not dispatch a product to our address without receiving return authorization and shipping instructions.
7. Replacement Shipping Charges
Where a replacement is approved because of a verified wrong product, transit damage, missing component or covered product defect, GeoSuperStore will arrange an appropriate resolution and bear reasonable return/replacement shipping costs, as applicable.
For cases involving customer error, compatibility issues or other non-covered circumstances, any available paid service or shipping arrangement will be communicated before proceeding.
No shipping charge will be imposed in a manner that defeats a customer’s statutory rights.
8. Replacement Availability
If the same product is available, we will generally arrange a replacement.
If an identical replacement is unavailable, we may offer:
An equivalent product, with customer consent.
Repair, where appropriate.
Refund, where required by applicable law or where replacement is not reasonably possible.
We will not substitute a different product without the customer’s consent.
9. Refund Policy
GeoSuperStore primarily follows a replacement-based resolution process for eligible complaints.
However, refunds may be provided where:
A refund is required under applicable consumer protection law.
The product cannot reasonably be replaced or repaired.
An order is cancelled before dispatch and is eligible for cancellation.
A verified issue requires a refund as the appropriate resolution.
Approved refunds will generally be processed to the original payment method, where possible.
For Cash on Delivery orders, our support team will communicate the appropriate refund procedure and collect the necessary details.
Refund processing time may depend on the payment provider and banking system. We will communicate the expected processing timeline when approving the refund.
10. Order Cancellation
Customers may request cancellation before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible through the normal cancellation process.
Any cancellation, return or refund request will remain subject to applicable consumer protection laws.
11. Manufacturer Warranty
Some products carry a manufacturer warranty.
Warranty coverage, duration and service conditions vary by product and manufacturer.
Customers should refer to the product listing, warranty card or manufacturer documentation for applicable warranty terms.
A manufacturer warranty does not replace or limit any statutory consumer rights.
12. Refused Delivery and Undelivered Orders
If an order is refused or returned by the courier, our team may contact the customer to understand the reason.
For future orders, additional verification or advance payment may be requested where appropriate.
Any prepaid amount will be handled in accordance with applicable law and the circumstances of the order.
13. Customer Support and Grievance Redressal
For questions, replacement requests, refund queries or complaints, please contact:
Business Name: Geogravity Technologies
Store Name: GeoSuperStore
Email: support@geosuperstore.com
Phone: +91 8103245143
Business Address: 47/738/1/1/2, Rangwasa Main Road, Rau, Indore, Madhya Pradesh – 453331, India
Customer Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM.
We aim to acknowledge customer grievances within 48 hours and resolve them within the applicable statutory period.
14. Policy Updates
GeoSuperStore reserves the right to update this policy from time to time. The updated policy will be published on this page with its effective date.
Nothing in this policy shall exclude or restrict rights available to consumers under applicable Indian laws.
GeoSuperStore – Operated by Geogravity Technologies